Payment Methods
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Bill Payment Methods
Fox Metro currently accepts payments through the following methods:
- Cash
- Check
- Credit/Debit Card (VISA, Mastercard, or Discover)
- Automatic Payments can be setup online using a Credit/Debit Card or your Checking/Savings account
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Water Service Reconnection Guidelines
Once water is disconnected due to non-payment, all past due balances and fees must be paid before service can be restored.
Payment must be made with a customer service representative in person or via telephone. The payment must be made by cash, Money Order, Cashier’s Check, or Credit/Debit Card. Do not pay online. Representatives are available to accept payments during standard office hours. Personal checks will not be accepted.
Water service is then restored by your City/Village Water Department, not Fox Metro. Once payment is made to Fox Metro, we will submit a request to your City/Village to restore your water service. Each City/Village’s reconnection times vary and are subject to change at their staff’s availability.
Municipal Reconnection Procedures
Fox Metro makes no guarantees based on the information provided in the document linked above and is provided as a courtesy to our customers.
Online Account Access and Internet Payments
You may view your account information and make electronic payments using your Credit/Debit Card or Bank Account by clicking on the button listed below. Once you enroll, you will be emailed when a new bill is issued and ready to be viewed. You will also be given the option to set up automatic payments.
Note: In order to enroll, you will need to have your most recent billing statement. A Disconnection Notice or Penalty Letter will not work.
Walk-Up Payments
Walk-up payments can be made at the Administration Building, located at 682 State Route 31, Oswego, Illinois. The Customer Relations Department office is open from 8:00 AM through 4:30 PM, Monday through Friday. After hours payments can be made by placing a check or money order, with the billing stub attached, in a sealed envelope and then depositing the envelope in our 24-hour drop-box near the front door of the building.
Administration is closed to the public on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Eve.
Click here for specific Holiday information.
Phone Payments
You may make payments anytime day or night using our toll free Automated Phone Payment System. All you will need is your “PIN number” and “Customer ID”, which can be found in the upper-right corner of your bill, directly beneath your account number. There is no fee for this service. The number is 1-855-548-2896. Payments may be made using your Credit/Debit Card or bank account.
If you need to speak with a representative, you may call 630-301-6881 between 8:00 AM and 4:30 PM, Monday through Friday.
